Administration > Service Desk > Service Desk Administration
Within Service desk configuration we have access to the following options
Auto-assign
Auto assign tickets to agents.
Public Actions by Default
Actions are visible to users by default.
Allow searches in sub tasks
Allow agents to search for data in sub tasks.
Create contact from incoming emails
When receiving emails from an unknown sender a contact is created.
Mandatory Action Time
Agents are required to enter action time when editing tickets.
Adding date to attachments
Upload date will be added to the attachments.
History checks
From here we can determine what details to display by default in the history of a ticket.
Maximum repetitions for a business rule
The maximum amount of times a business rule is applied.
Email filter configuration
Configure the email filters to not process unwanted emails, and emails with certain subjects.