Here you can configure the general parameters of the Service Desk module.
In case no view is selected here, the tool will display the fields defined in the linked view in the user preferences, when in the Service Desk screen.
The administrator or agent can also configure the geolocation, such as the status associated to the ticket when the field technician checks in or checks out the ticket, or even configure which location prevails in a ticket when a location is not assigned manually.
To do this, you must access Administration > Service Desk > Service Desk Administration, and in Geolocation Settings you define:
You can block incoming mails sent from the same sender or those containing the same title by setting the filter options.
In addition, you can also block mails with a specific title directly, to prevent automatic replies from being processed.
Customized views for searches