The way QRTonic works is simple: it consists of printing an adhesive label with a QR code, along with a short description, which will be attached to the assets or devices that the client wants to manage. This label can be printed from a portable printer, allowing the agent to travel to the location of the asset and instantly generate the label, print it and link it to the device in question.
Once the asset has that label, any user, through a generic QR code reader installed on their cell phone or from the ServiceTonic scanner itself, can scan it and consult the device information and open a ticket from there, notifying any incident or request. Instantly, the ticket reaches the person responsible for the asset and can proceed to its solution immediately.
The user or customer can scan a QR code, attached to the asset, using any QR code scanner or the scanner included in the mobile version of ServiceTonic.
Once the QR code is scanned, the device information is obtained, and depending on how the system has been configured, the possibility of generating an incident is offered.
An agent can also scan the QR code associated with the asset: he can do it either from any scanner, although he will then have to identify himself in the ServiceTonic application to act as an agent; or the most advisable, scan the QR from the same scanner that includes the mobile version of the ServiceTonic application, selecting the QR Scanner option; in this way he can already access the tools offered by the application.
Once the QR code is scanned, the information linked to the scanned asset will be displayed and will also allow the agent to perform the following operations:
Previous steps to activate QRTonic
The CDMB administrator is responsible for managing the CIs (assets/devices) that may have a QR code assigned to them.
For a CI to have a QR assigned, previously, they must perform some simple tasks to generate the label that will be pasted on the device.
These tasks are:
Configuration of QR codes in the CIs
From this option you will configure how the QR code will be for each type of CI registered in the system.
Configuration settings:
Additionally, for each CI type where you want to allow the use of QR codes, you must specify the following parameters:
When scanning the QR code, the user can access 3 different types of URL's: the default URL, a customizable URL within ServiceTonic, or an external URL, such as a URL from the customer's domain.
In this way, the ticket is generated with some fields or others, or with one information or another.
To have a personalized URL, please contact the ServiceTonic support team.
Once the management of the fields linked to each type of CI has been configured, the CMDB administrator must add the QR_ENABLED field, "QR Activated", to the header of the CIs.
To do this, go to Administration / CMDB / Page Layout:
Now it only remains to activate the QR code to each CI:
Once all the necessary settings have been made, all that remains is to generate the labels with the QR and the defined fields on paper.
This can be done in two ways, either individually when you only want to get a label for a specific CI, or in bulk, especially when starting the QRTonic functionality.
Individual printing of labels with QR code
To print the label with the QR code of a specific CI, access the CI detail and select the indicated icon:
After clicking on this icon, a window will appear with the preview of the label (the generation of the QR code and the fields added in the html template indicated in step 4.2) and the possibility to print it.
To print labels with QRTonic in bulk, please contact the ServiceTonic support team who will enable an integrator in your system to retrieve the URL to which the QR code will be linked in a CMDB field and enable the MS Word add-in to generate QR codes offered by ServiceTonic.
Once this is done simply follow the instructions below to generate a bulk printout of your labels:
Sample QR Code printing templates are available from the ServiceTonic team upon request.