The Team Structure is intended to enable the possibility of defining a team structure so that agents associated to a higher level team can see the tickets and problems assigned to lower level teams.
The owner team is the one that generates the ticket or problem and, unless it is changed during the life of these, the members of this team will always have access to them, even if the assigned team, i.e. the team in charge of resolving the ticket, is another one.
The administrator must create a tree structure with the service teams.
With this structure, higher level teams will have access to tickets and problems assigned to lower level teams.
Lower level teams will not be able to access tickets and issues assigned to higher level teams.
According to this example, the agents of the "Service Desk" team can see the tickets of the "Segundo nivel" and "Tercer nivel" teams. Agents from the "Segundo nivel" team will be able to see tickets from "Tercer nivel".
Assigned Team -> Subteam = Visible to Top Team and Subteam.
Assigned Team -> Superior Team + Owner Team -> Subteam = Visible for Superior Team and Subteam.
Assigned Team -> Superior Team + Owner Team -> Superior Team = Visible only for Superior Team.